Shipping policy

Shipping Policy

Thank you for shopping with us! Please read our shipping policy carefully to know what to expect when you place an order with us.

 

Order Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed. Processing times may be longer during peak periods or holidays.

 

Shipping Methods & Carriers

We fulfill our orders using CJ Drop Shipping, which ships via various carriers like USPS, DHL, UPS, FedEx, and others depending on your location and product. Tracking information will be provided once your order ships.

 

Shipping Rates

Shipping costs vary based on the product, weight, shipping method, and destination. You can see shipping costs at checkout before payment. Occasionally, we offer free shipping promotions or flat rates for certain order thresholds.

 

Estimated Delivery Time

Delivery times depend on your location and the shipping method chosen. Typical delivery times are:

  • United States: 7-20 business days
  • Canada, Australia, UK, and Europe: 10-25 business days
  • Other international locations: 15-30 business days

Note: Delivery times are estimates and not guaranteed, as international shipments can be delayed by customs or other factors.

 

Customs, Duties & Taxes

International shipments may incur customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in the shipping cost.

 

Order Tracking

Once your order ships, you will receive a shipment confirmation email with tracking information to monitor your package until delivery.

 

Shipping Restrictions

We currently ship to most countries worldwide but do not ship to P.O. boxes or APO/FPO addresses. Some restricted products may not ship internationally.

 

Returns and Refunds

Please refer to our Return Policy linked on our site for information on returns, refunds, and exchanges related to shipping issues.

 

Contact Us

If you have any questions about your order or shipping, please contact our customer support at vellutoribelle@gmail.com.